Support provided
Our expertise truly comes to life on the ground. We support our clients at every level of the organization — from the frontline to top management — while taking into account the unique characteristics of each sector.
A few examples of support provided by our consultants:
Definition of the new positioning of an IT Department and support for new collaborative working methods.
📌 Telecom
Definition and implementation of a new "business partner" culture for the IT Department of a Telecom operator subsidiary, incorporating collaborative working methods, performance definition and monitoring, embodiment (Executive Committee / managers / employees), and internal communication of the new positioning.
Transforming the organization of a Wealth Management entity
📌 Banking
In-depth study of the commercial organization of a wealth management entity within a major French bank to prepare the operating model for the strong growth anticipated in the company's strategy: redesigning the banker & assistant positioning, transforming the advisory model, structuring acquisition efforts & organizing commercial support.
Inspire & define managerial transformation through managers
📌 Insurance
Inspiring keynote presentation to 250 managers on the theme of "Management in 2030" analyzing 5 structural trends, followed by facilitating a series of collaborative workshops with the 250 managers to define the contours of the upcoming managerial transformation.
Support an Executive Committee in improving operating methods & collaboration
📌 Insurance
In-depth diagnosis of the Executive Committee's operating methods & collaboration to identify the team's key working areas, followed by collective work using Lencioni's model to identify opportunities for common & individual commitments to improve collective performance
Supporting post-merger cultural transformation
📌 Healthcare
Engaged the leadership team to define the target culture by combining the strengths of the two legacy organizations, along with the design of a corresponding change management and communication plan.
Improve collaboration between 2 teams & resolve an operational bottleneck
📌 Transport
In-depth diagnosis of collaboration quality & exchanges between 2 struggling operational teams, which led to a significant operational bottleneck. Conducted interviews to understand the underlying human dynamics and the reality of known operational blockages. Support during the collaboration rebuilding phase with both teams.
Redesign the target organization of a customer service department
📌 Telecom
In-depth analysis of the existing organization and collaboration methods between the telecom company and its Customer Support service provider to identify pain points & strengths of the model. Definition of a new organization & redefinition of contractual arrangements with the provider, as well as development of a cultural transformation plan for internal teams.
Train the internal organization team on transformation fundamentals
📌 Banking
Training of the banking organization team on all the skills & attitudes necessary for supporting transformations: project management, internal consultant posture, communication fundamentals, change management, emotional intelligence...
Define the target operating model for harmonizing two shared service centers
📌 Healthcare
Target operating model definition for harmonizing two shared service centers. Impact analysis of accounting and financial processes, application mapping optimization and operational efficiency improvement. Transformation plan deployment through collaborative workshops and change management support.