Support provided

Synergy diagnosis and assessment of Privacy Protection expectations/needs, grouping 180 business lines into 8 impact categories, crafting key messages, identifying key points of contact, and co-building support plans.

Support for the digitalization program covering both internal (1,200 employees) and external (clients) stakeholders, including a digital maturity assessment and tailored support plan (awareness, training, communication).

Trained 150 managers through ~10 sessions on the new managerial pathway. Rolled out soft skills training such as “Giving feedback,” “Evaluating performance,” “Organizing autonomy,” and “Giving meaning”

Merging two operational teams into a multi-skilled team: best practices benchmark, target organization design, definition of operating modes, and implementation of a change management plan.

Analysis of online purchasing obstacles complemented by a deep competitive benchmark adopting a mystery shopper approach. Analysis of competitors' purchase journeys and identification of best practices.

Design of an advocacy framework to capture the VoC and establish a continuous improvement loop: maturity matrix design, mapping and analysis of 13 listening systems, and creation of an action plan.

In the context of the strategic roadmap deployment, co-creation of the target organization for network support (gap analysis, target operational model definition, process mapping), based on diagnostic and market benchmark.

Mapped employee groups & impacts, aligned executive committee with project goals, co-built upskilling plan, facilitated project events and stakeholder awareness

Engaged the leadership team to define the target culture by combining the strengths of the two legacy organizations, along with the design of a corresponding change management and communication plan.